MetroPCS is now part of T-Mobile. Last year, before the merger was finalized, we speculated that their union could result in better service for T-Mobile customers, but price increases for MetroPCS customers. One potential consequence of the merger that we hadn’t considered is that that some MetroPCS customers will have to get new phones.
It’s not all MetroPCS customers; only those who purchased their phones since the two companies got engaged in July of last year. The good news for customers is that the company will let them swap their current phones for a comparable one. This swap won’t be entirely free, though. Customers will owe sales tax on their new phones, for a maximum of maybe $50. The trade-in value on their now-useless old phones will offset the taxes, though.
Are you affected by this change? Do you think the phones T-MetroPCS is offering are really comparable, or were you planning to upgrade anyway? Drop us a message at email@example.com and put “T-MetroPCS” in the subject line.
by Laura Northrup via Consumerist
We aren’t in the car business. We won’t pretend that we know how automakers should run things. However, the evidence shows us that maybe the current system of evaluating dealerships isn’t working out so well. It gives them incentives to lie and falsify data, not to provide good customer service.
Reader Neil scanned this document that he received from his local Honda dealer, even though it looks like he ran it through a copier five times and then faxed it to us from 1994. “Normally when I encounter survey pleading it is done verbally by an individual,” he notes.
This kind of document was new to Neil, but it’s familiar to us here at Consumerist. It’s a desperate act by the local dealership that’s only a symptom of a bigger problem at American Honda and in the whole auto industry.
In the past, we’ve shared shady doings on the other end of those customer satisfaction surveys. In 2007, an insider told us that dealerships fake those survey results whenever possible. “Customer satisfaction surveys are a joke, at the dealer I worked for we would bribe customers with free gas if they let us fill out their surveys when they come in the mail,” a helpful Kia salesperson told us. Our readers have been told that if they put down anything but the very highest ratings, they are effectively stealing food out of the mouths of the salesperson’s children. They’ve also been offered free stuff for giving the dealership a perfect score.
A salesperson wrote in to tell us that this is more or less true: one customer who takes the survey and maybe doesn’t like the coffee in the dealership’s showroom or the finance department and answers a few questions with an 8 out of 10 means that the salesperson who helped them is penalized $100 on the sale.
It’s not just car dealerships, either: other franchised businesses use the same model, and require rows of perfect scores or the store gets a failing grade.
The customer experience is important, and we like surveys. It’s not fair to use surveys to hold employees to an impossible standard
by Laura Northrup via Consumerist
Una infografía sobre Futbolistas influyentes en Twitter. Vía
En esta infografía voy a hacer una excepción, no suelo comentarlas, pero en este caso diré que no se que métricas has utilizado pero que la lista no recoge a los 10 más influyentes lo tengo claro.
Archivado en: Infografía, Redes Sociales, Sociedad de la información Tagged: Infografía, internet, redes sociales, tic, Twitter, Web 2.0.
from TICs y Formación http://ift.tt/1mAm4L5
via Alfredo Vela Posteado por www.bscformacion.com
While we’ve heard about plenty of thieving airport workers in the past, rifling through luggage and picking up money and merchandise as they go, officials at Boston’s Logan International Airport arrested five airline employees for a different kind of luggage crime — smuggling cash in bags as part of an alleged money laundering operation.
Four JetBlue employees and one Delta Air Lines employee were arrested on charges of abusing their airport security clearances to shoo bags full of hundreds of thousands of dollars past security checkpoints, reports the Boston Globe.
The JetBlue workers are all ground crew, while the Delta employee is a customer service ramp agent.
A federal agent said in a sworn statement that the arrests were the result of a sting operation, involving a witness in cahoots with the government. That witness told the suspects a drug-trafficking organization needed help smuggling cash from sales past the Transportation Security Administration checkpoints.
According to officials, the workers smuggled $417,000 in cash, bringing it from areas like the curbside drop-off or other public places and slipping it past locked doors straight to areas like departure gates.
Beyond that, two of the suspects are accused of smuggling cash aboard commercial flights from Boston to Florida nine times. Nine times (consider your John Hughes knowledge if you think that was a typo).
“Security at our nation’s airports is paramount, and the conduct alleged today is alarming,” US Attorney Carmen M. Ortiz said in a statement. “Thanks to the hard work and commitment of the federal and state investigators and airline security personnel, a potentially dangerous breach in security was identified.”
by Mary Beth Quirk via Consumerist