DESCUENTO LECTORES

Your Next Fraudulent E-Mail May Come From Your Boss

fakemegIf I received an urgent e-mail from Boss Meg telling me to send a $9,000 wire transfer to Consumerist’s fedora vendor, I would know that it was some kind of scam. Paying our bills isn’t part of my job, so clearly that isn’t an e-mail that I would receive. What if that were my job, though? Companies have reported losing an average of $55,000 to a scam exactly like this, wiring money to mysterious entities who forge e-mails from the boss.


Companies do conduct a lot of business by e-mail, which is what makes this scam so scary. A fraudster might also pose as an existing vendor sending in new “account information” that goes somewhere else entirely.


Companies targeted from this scam are generally in North America or the United Kingdom, deal with vendors in other countries, and routinely send out large payments, so the errant payment might even go unnoticed for long enough that it can’t be traced.


There are ways to prevent such things from happening in your workplace: make sure that multiple people have to authorize large transactions. Carefully check return addresses on messages that you receive, and even look at the headers to make sure that the message originated where it was supposed to.


A bossy business scam [Federal Trade Commission]

BUSINESS E-MAIL COMPROMISE [Internet Crime Complaint Center]




by Laura Northrup via Consumerist

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Family Annoyed That Southwest Misplaced 85-Year-Old Mom


We recently published a post about a 7-year-old traveling as an unaccompanied minor who Delta handed over to the wrong relative. Families pay for extra supervision when kids fly unaccompanied, but what about unaccompanied seniors? A family in Colorado says that instead of escorting her to her Southwest Airlines flight, airport staff parked her wheelchair out of the way for hours instead of putting her on the plane.

There is no formal “unaccompanied senior” program at Southwest, but the 85-year-old, who has diabetes and is sometimes forgetful, navigated the airport in a wheelchair. A skycap at Newark was supposed to help her to the gate. That wasn’t what happened.


“[The skycap] pushed me there and left me. I was just sitting all day in a wheelchair,” she explained to local news station CBS4. Sitting for hours with no food is particularly dangerous to a diabetic. She was visiting one daughter on the East Coast, and her other daughter back in Denver started to worry when her mom wasn’t on her scheduled flight.


There was some confusion about who was responsible, though. Skycaps, who help people and their stuff get to the gate, don’t work for airlines. They can be assigned to a particular airline’s terminal, but the person who parked this poor passenger and left her doesn’t work for Southwest.


The airline did apologize and offer the family $200 worth of travel vouchers. That’s nice, but what they really want is for airline and airport staff to take their responsibilities toward passengers who need extra help more seriously.


In a statement to the TV station, Southwest said that a “processing error” during checkin meant that the staff at the gate didn’t know to expect a passenger using a wheelchair.



We’ve researched the details of this Denver customer’s travel and can verify that she checked in for her flight at Newark Liberty International Airport two hours prior to her scheduled departure, but a processing error in that check-in process did not alert our employees at the gate to her special need (wheelchair) in boarding the aircraft.



Family Angry After It Says Airline Lost Aging Mother [CBS Denver]




by Laura Northrup via Consumerist

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