If you’re one of the many upset people we’ve heard from after Kmart canceled many layaway orders and at first, told some customers refunds might not arrive in time to buy replacement Christmas presents, keep your eyes peeled for that money to be coming back to you soon, if it hasn’t already.
Despite the fact that many customers initially reported hearing their refunds might be delayed until after Christmas, or arrive without enough time to go out and buy presents to replace any that wouldn’t be coming, the company says it’s processed all refunds for canceled layaway items, so customers should be seeing them soon.
A Sears Holding rep tells Consumerist customers can also expect free replacements if they can find them, shipped without charge:
Refunds have been processed on all cancelled items and our customers will receive the refunds in the next couple of days, if they haven’t already. In addition to the refunds, we are also working to find items that were identified as out of stock — and if we can find them we will provide those items for free and ship and no cost. If we don’t have the items, we are providing e-gift cards in the amount of the cancelled layaway that can be used toward the purchase of another item or items.
We’ve already heard from one of our readers who confirmed she received her refunded amount today, and hope that’s the case for others as well.
We’ll check back in with you all next week.
by Mary Beth Quirk via Consumerist
The woman in line at the drive-thru at a McDonald’s near Cleveland simply wanted to order some fast food and be on her way. Presumably that’s what she wanted, anyway: she was in the drive-thru line. Restaurant employees called police when she was unable to order due to slurred speech, then fell asleep at the wheel, blocking the drive-thru.
There are plenty of neurological conditions that cause slurred speech and sudden sleepiness, but the woman in the drive-thru last week started to cry when police came by and said that they would be giving her a sobriety test. The Cleveland Plain Dealer reports that she declined a breath test, but failed other tests administered in the field. When officers asked her about any medical conditions that would affect her ability to perform sobriety tests, she claimed to have swine flu: a miserable disease, sure, but not one that makes people appear to be drunk. She also failed the ability-to-stay-awake-while-ordering-burgers test, which is not an official thing, but perhaps should be. The customer and was arrested on suspicion of drunken driving.
Pick of the blotter: Drunk woman tries to order from McDonald’s drive-thru [Cleveland.com] (via Cleveland-booster Drew Carey)
by Laura Northrup via Consumerist
Each time I check my suitcase before hopping a flight, I say a little prayer that my things will make to my final destination. Luckily for me, I’ve had few issues with checked baggage (knock on wood), but thousands of other passengers haven’t been so fortunate. In fact, a new report from the U.S. Department of Transportation reveals that more than 1.6 million consumers have filed mishandled baggage reports in the first nine months of 2014. So, is there one airline that’s more apt to lose your luggage? Probably.
The passengers who filed mishandled baggage reports – those pertaining to lost luggage on domestic U.S. airline flights – most often used smaller, regional airlines, such as Envoy Air and ExpressJet Airlines.
Top of the list for airlines that mishandle bags was Envoy Air, a regional airline owned by American Airlines Group. Data from the DOT shows that the Envoy mishandles nine bags for every 1,000 passengers that fly the airline.
Next up is ExpressJet Airlines, a smaller airline owned by SkyWest Airlines, with roughly six bags out of every 1,000 passengers having been mishandled. SkyWest itself comes in third with just under five bags per 1,000 customers being mishandled.
Some of the U.S.’s larger airlines – Southwest, American Airlines and United Airlines – make an appearance on the list starting at number four. Each airline reportedly mishandles about four bags for every 1,000 passengers it records.
Which airlines are less likely to lose your bags if the U.S. DOT data is to be any indicator? That would be Virgin America, which mishandles less than one bag per 1,000 passengers, and Frontier Airlines, with about one and a half bags mishandled per customer.
According to the Post, the latest figures, while enlightening, probably don’t provide the clearest outlook on mishandled bags, as it likely underestimates the actual rates.
The figures could appear to be lower-than-actuality since they are calculated by using the total number of passengers traveling, and not just the portion who have checked their bags.
But even if you’re one of the unfortunate travelers who can’t seem to find their suitcase at baggage claim, all is not lost. Just remember the case of an Arizona woman who got a call that her belongings were found nearly 20 years after it was lost.
These airlines lose your luggage the most often [The Washington Post]
by Ashlee Kieler via Consumerist